The Youth Lab SA online store website is located at the domain name https://youthlabsa.co.za/. By accessing and using the website, you agree to be bound by the terms set out in this legal notice. If you do not wish to be bound by these terms, you may not access, display, use, download, or otherwise copy or distribute content obtained at the website.
By using this website or communicating with us by electronic means, you consent and acknowledge that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
We may change, modify, add to or remove from portions or the whole of these terms. Changes to these Terms will become effective when the changes are posted to this website. It is your obligation to periodically review these terms at the website for changes or updates. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms, including any changes or updates.
The services and products, and any samples thereof, available on the website are for your personal use only. You may not sell or resell any of the services, products or samples you receive from us. If, in our sole discretion, we believe that any order to be filled or products or services to be provided to you may result in the violation of these Terms, We reserve the right, with or without notice, to cancel or reduce the quantity thereof.
5.1. Subject to stock availability with suppliers and receipt of payment, requests will be processed within two (2) working days and handed over to a courier company for delivery.
5.2. For orders outside of SA and very remote areas, we will deliver by courier within their normal routes. A delivery surcharge will be added for deliveries to outlying areas. This will be calculated based on the size and weight of the parcel.
5.3. We will not deliver to plots, farms, military bases, major chain stores, power stations, game reserves, lodges, airports or harbours. An alternative address will need to be supplied by the buyer on registration.
5.4. We will supply all goods to the courier company in good order and will reasonably endeavour to ensure that goods arrive at your chosen delivery address in the same good order.
5.5. Delivery times vary. On average customers can expect deliveries to metropolitan area addresses i.e. Cape Town, Johannesburg, George, Port Elizabeth, Durban, Bloemfontein as well as Pretoria within 1-3 business days. Outlying areas expect delivery in 3-6 business days.
6.1. If you have received a product from us and found that the container is defective or leaking, or if the pump mechanism is defective, please contact our Customer Care Line at 011 325 5849 within seven (7) days of purchase and we will gladly collect the product at our own expense and provide you with a replacement or store credit.
6.2. Some products sold on the website contain active ingredients, which, in rare cases can cause transient irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increasing to daily use. If you have developed a more severe reaction to any of these products supplied by us, please contact us on our Customer Care Line at 011 325 5849. An experienced staff member will endeavour to resolve any adverse reactions. Refunds or store credit on products causing an adverse reaction will be judged on an individual basis.
6.3. Upon delivery, if you no longer want the product you have ordered, you may return it to our physical address within 5 days at your own expense. If the product is unopened and the original packaging is still intact, we will provide you with a Dermaquest “Give us a go” credit. We do not provide monetary refunds in these circumstances.
6.4. Please send any products for return or exchange to:
37 Portland Avenue
Craighall Park 2196, Randburg, Johannesburg, South Africa
Contact number: 011 325 5849
In the event that you need to contact us for purposes related to these Terms and Conditions, please use the following:
Contact number: 011 325 5849